Shipping policy

Last Updated: June 2026

Lorvali is a premium home decor brand owned and operated by Alora Gi Limited (“we”, “us”, “our”). This Shipping Policy outlines how orders placed through www.lorvali.com are processed, dispatched, and delivered to our clientele.

To provide the exceptional value of complimentary, free premium shipping, Lorvali items are dispatched directly from our international fulfillment centers. While our corporate and design headquarters are located in Auckland, New Zealand, we utilize an advanced global logistics network to deliver our curated collections directly to your UK door.

1. Delivery & Processing Windows

We understand the anticipation of receiving your pieces, and we work efficiently to process your orders rapidly.

Service Regions: Lorvali offers free, premium shipping exclusively to the United Kingdom.

Processing Time: 1–3 business days.

Estimated Delivery Time: 4–10 business days.

2. Customs & Import Taxes

All applicable UK import VAT is included in the price you pay at checkout. You will not be charged any additional VAT or import tax on delivery for standard orders.

In the rare event that a local customs authority assesses an unexpected fee outside of standard VAT collection, this remains the responsibility of the recipient. Lorvali has no control over additional government-mandated actions of this nature.

3. Shipping Limitations & Delays

Please note that all posted delivery timeframes are estimates. While the vast majority of our shipments arrive seamlessly within the stated window, transit times may vary due to factors outside of our direct influence. Lorvali is not responsible for delivery delays resulting from:

Local or international customs clearance procedures

Postal carrier disruptions or logistical bottlenecks

Severe weather events

Regional public holidays

4. Comprehensive Tracking

To ensure absolute peace of mind, every single order placed with Lorvali includes complimentary premium tracked shipping. Your unique tracking information and monitoring link will be automatically generated and emailed to you the moment your package has been formally dispatched from our fulfillment center.

5. Client Responsibility & Incorrect Addresses

Accuracy at checkout is paramount to ensuring a flawless delivery experience. Customers are solely responsible for providing precise, complete, and accurate shipping information at the time of purchase.

Lorvali is not legally or financially responsible for packages that are misdelivered, returned, or permanently lost due to incorrect, incomplete, or faulty address details provided by the customer at checkout.

Business Information

Lorvali

A brand operated by Alora Gi Limited

Suite 15284, 26a Hobson Street

Auckland 1010

New Zealand

Email: hello@lorvali.com

Phone: +64 21 028 16982