FAQ

Shipping & Delivery

Where do you deliver?

Lorvali offers premium, tracked shipping exclusively to the United Kingdom.

What are your delivery timeframes?

Processing Time: 1–3 business days.

Estimated Delivery: 4–10 business days.

Please note that delivery times are estimates. While we aim for seamless arrival, delays may occasionally occur due to customs clearance, carrier bottlenecks, severe weather events, or public holidays. Lorvali is not responsible for transit delays outside of our control.

Where are orders dispatched from?

To ensure optimal efficiency, our items are dispatched from our international fulfillment centers as we utilize a global logistics network to deliver directly to your door.

Orders & Tracking

Do all orders include tracking?

Yes. Every Lorvali order includes comprehensive, tracked shipping. Your unique tracking information will be emailed to you the moment your package has been dispatched from our fulfillment center.

Can I change or cancel my order?

Because we process orders rapidly within our initial processing window, changes or cancellations must be requested immediately. Please contact hello@lorvali.com with your order number as soon as possible, and we will do our best to accommodate your request before dispatch.

Dimensions & Specifications

How do I choose the correct size?

A comprehensive dimensions and specifications guide is available on every product page. We curate our pieces to offer precise measurements designed to complement and seamlessly fit your space.

Returns & Support

What is your return policy?

We want you to be entirely satisfied with your purchase. Lorvali accepts returns on unused, unaltered items in their original packaging within 30 days of delivery.

How do I reach customer support?

For all inquiries or to initiate a return, please contact our team at hello@lorvali.com. We are available Monday–Friday and aim to respond to all inquiries within 24–48 hours.