Privacy policy

Last Updated: June 2026

Lorvali is a premium home decor and lighting brand owned and operated by Alora Gi Limited (“we”, “us”, “our”). We operate the website www.lorvali.com, and this Privacy Policy explains how we collect, utilize, and protect your information when you visit or make a purchase from our website.

By accessing or using our website, you agree to the practices outlined in this policy.

1. Information We Collect

When you place an order, create an account, or interact with our website, we may collect the following data:

Personal Information

Full name

Email address

Shipping and billing address

Phone number

Payment details (processed securely via encrypted third-party providers)

Automatically Collected Information

IP address

Browser and device specifications

Cookies and tracking data

Pages visited and site interaction data

2. How We Use Your Information

We utilize your information to provide an exceptional shopping experience, specifically to:

Process, fulfill, and dispatch your orders

Provide delivery and tracking updates

Respond to client support inquiries

Prevent retail fraud and unauthorized chargebacks

Optimize and improve website performance

Send curated marketing emails and targeted advertisements (only if you have explicitly opted in)

3. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, we do share your information with essential third-party service providers who enable us to operate our platform and fulfill your requests:

E-commerce & Logistics: We utilize secure e-commerce hosting platforms and international fulfillment networks to process payments and deliver your orders directly to your door.

Marketing & Analytics: We partner with digital advertising and analytics providers to help us analyze site traffic, improve website performance, and deliver relevant, tailored marketing across social media platforms.

4. Payment Security

All payments are securely handled and encrypted by trusted, industry-leading third-party payment gateways. Lorvali does not store or have access to your full credit card details.

5. Cookies

We utilize cookies to enhance your experience on our platform. These are used for:

Website functionality and seamless checkout

Performance analytics

Targeted advertising and marketing relevance

You may choose to disable cookies at any time through your individual browser settings, though it may affect certain features of the website.

6. Data Retention

We retain your order history and account data only as long as necessary to complete transactions, comply with legal obligations, prevent fraud, and resolve disputes.

7. Your Rights (UK Visitors)

As a UK customer, you retain the right to request access to, correction of, or the permanent deletion of your personal data under UK data protection law. To exercise these rights, please contact our client support team directly at hello@lorvali.com.

Business Information

Lorvali

A brand operated by Alora Gi Limited

Suite 15284, 26a Hobson Street

Auckland 1010

New Zealand

Email: hello@lorvali.com

Phone: +64 21 028 16982