Payment Policy
At Lorvali, we want paying for your order to be simple, safe and clear from start to finish. This page explains how you can pay, when you're charged, and how we protect your payment details. If you have a question about a payment, email us at admin@lorvali.com.
1. Accepted Payment Methods
At checkout you can pay by Visa or Mastercard credit or debit card. You can also pay with PayPal, Apple Pay, Google Pay or Shop Pay. We don't accept any other payment methods. The options you see at checkout may vary slightly depending on your device and browser.
2. When You Are Charged
The full amount is taken when you place your order. We don't confirm or dispatch an order until your payment has gone through. If your payment is declined, we'll let you know by email and your order won't go ahead, so you may need to try a different payment method.
3. Currency
All prices and charges are shown in British pounds (GBP, £), because we currently deliver to the United Kingdom only. Prices are shown in GBP and are the final price you pay, with free UK delivery and no import charges on delivery, so the total you see at checkout is the total you pay. Your bank or card provider may apply its own fees or exchange rates if your card isn't in pounds, and we have no control over those.
4. Security
Every payment is handled through secure, encrypted payment gateways that meet PCI DSS standards. We don't store your card or payment details on our own systems. Your financial information is handled by our certified payment providers.
5. Pricing
Our prices may change from time to time without notice, but the price you pay is the one shown when you place your order and confirmed in your order confirmation email. Promotional prices and discount codes only apply to eligible orders placed during the promotion, and can't be applied to an order after it has been placed.
6. Refunds
Refunds are covered by our Returns & Refund Policy, which includes a 30-day return window and your statutory cancellation rights. All refunds are paid back to the payment method you originally used. If you have a problem with a charge, please email us before you raise a dispute with your bank or card provider and we'll look into it promptly. This doesn't affect any rights you have with your bank or card provider.
7. Fraud Prevention
We may cancel or put a hold on any order we reasonably suspect involves fraud or the unauthorised use of payment details. For some orders, especially higher-value ones, we may ask for extra verification before we proceed. These steps are there to protect our customers and our business.
8. Contact Information
Store Name: Lorvali (a trading name of ALORA GI LIMITED)
NZBN: 9429053050243
Registered Office and Address: 26 Torridge St, Oamaru 9400, New Zealand
Email: admin@lorvali.com
Phone: +64 21 028 16982
Customer Service Hours: Monday-Friday 9:00 AM-5:00 PM / Saturday-Sunday 11:00 AM-3:00 PM (GMT) Edinburgh, London time
We aim to respond within 24 business hours on working days.